Return and Refund Policy

Return and Refund Policy

Refund Policy

At Capital Publications, we strive to provide you with the highest level of satisfaction with our products and services. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward and hassle-free refund policy.

Refund Eligibility:

  1. Digital Products: Refunds for digital products (e.g., downloadable templates, digital artwork) can be requested within 14 days of purchase, provided that the product has not been downloaded or accessed.
  2. Printed Materials: For printed materials (e.g., flyers, brochures, posters), if you are dissatisfied with the quality or there is a printing error, please contact us immediately upon receipt. We will review the issue and, if eligible, offer a refund or reprint.

Refund Process:

  1. Digital Products: To request a refund for digital products, please contact our customer support team with your order details and the reason for your refund request. We will process your refund promptly, and it will typically be issued the same day the request is approved.
  2. Printed Materials: For issues with printed materials, please contact us as soon as possible. We may ask for photos or samples of the product to assess the problem accurately. Once the issue is verified and deemed eligible for a refund, we will initiate the refund process. Refunds for printed materials are typically processed on the same day as the approval.

Note: If you made the payment via credit card or digital wallet, it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider’s processing times.

Contact Us: If you have any questions or concerns regarding our refund policy or wish to request a refund, please contact our customer support team at [email protected]. We are here to assist you promptly and ensure your satisfaction.

Policy Updates: Capital Publications reserves the right to update or modify this refund policy at any time without prior notice. The most current version of our refund policy will always be posted on our website.

Thank you for choosing Capital Publications. We appreciate your business and are committed to providing you with exceptional service.

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